Water & Sewer

Operates and maintains two water pump station, four sewer pump stations, maintains 80 miles of water, 78 miles of sewer, 850 hydrants, and 1,340 water gates; maintain and read 8,500 water meters quarterly; prepare quarterly billing for about 700,000,000 gallons of water; prepare quarterly billing for sewer fee and trash fee; implements DEP lead testing and reporting; manages Senior Citizen water and trash Discount Programs; engineering, design and construction oversight of all water and sewer capital programs; continuation of our water improvement aimed at water system upgrades, replacement of substandard water services, fire hydrants and gate valves. The Cross Connection Control Law helps insure that your public water supply is safe from contamination from pollutants. Among other requirements, this law recommends the use of a backflow preventer on your exterior garden hose to prevent the introduction of contaminants into your drinking water. Additional Information About Cross Connection Control

2017 Water and Sewer Rates

(Tiered rates per 100 cubic feet, effective Fiscal Year 2017 and reflected on bills dated 10/1/16. Sewer consumption shall be assessed based on 90% of metered water consumption. Note that this does not apply to homes with second water meters, which will continue to have their sewer usage assessed at 100% of their indoor water usage.)

Water Rates

Sewer Rates

Quarterly Consumption:   Quarterly Consumption:  
1-2,000 cu. ft.  $6.34 1-2,000 cu. ft. $11.62
over 2,000 cu. ft  $8.62 over 2,000 cu. ft $14.64
Quarterly Meter Base Fee:   Quarterly Meter Base Fee:  
Up to 1 inch  $16.60 Up to 1 inch $9.37
Up to 1-1/2 inch  $64.72 Up to 1-1/2 inch $36.61
2 inches  $100.81 2 inches $57.04
3 inches  $185.02 3 inches $104.71
4 inches $305.32 4 inches $172.81
6 inches $606.07 6 inches $343.06
Second Meter based on size as listed
above pending upgrade of meter to
interface with existing reading system.
Water, Sewer and Trash Discount Abatement Forms

FAQs

How do I pay my water bill?

You can pay with cash, money order, or with a check made out to the City of Melrose. Credit cards, debit cards and third party checks will not be accepted.

Does everyone in the City of Melrose get his or her water bills at the same time?

No. Melrose bills quarterly. The City is broken up into sections. Usually two sections of the City are billed at the same time. There are four billings approximately three months apart. You can find out the amount you owe or find out whether your payment has been received by calling the Collector’s Office at 781-979-4120

When is my water bill due?

The bill is due 30 days from the “Bill Date”. It must be received on or before that date or a $5.00 late fee will be added and interest will accrue.

Can I make monthly payments on my water bill?

You can make as many payments of any amount to your bill. However, if there is a balance still due on the due date of that bill then interest will accrue on any unpaid balance.

Can I pay my water bill ahead if I am going on vacation?

Yes, but if there is not a bill in the system we cannot guarantee the amount that will be due. You may choose to pay the amount of your last bill, however if the new bill is more than the prior bill demand and interest will be charged for the unpaid amount. You may choose to make a larger payment and the difference will be credited to your account.

What happens if I do not pay my water bill?

Any bill due June 30th and unpaid by November 15th will go to lien on the real estate property tax on the next tax bill (3rd quarter). Any questions on consumption or questions about correcting or changing a name or address on your bill should be directed to the Water Division at 781-979-4175.

How do I get utility/street information and records?

The Engineering Division maintains and holds plans and records for all components of the municipal water, sewer and drain systems including house services. Additionally, the division maintains plans and record information pertaining to street layout, utility easements and rights of way, public takings, and boundary information all pertinent to survey and/or property line research. Zoning and Flood Maps are located in the Inspectional Services Office. Copies of all plans can be made available.